Privacy Policy Alexabet88 — Malaysia Member Data Protection

Welcome to the alexabet88 Privacy Policy page. alexabet88 is a trusted online sports betting and casino gaming platform with over 500,000 players across Malaysia. We understand that privacy is more than a legal obligation — it is the foundation of trust between us and every member who chooses to play with us.

This Privacy Policy clearly explains how Alexabet88 collects, processes, stores, and protects your personal data when you use our website, mobile app, or any other services we offer. This document applies to all users of the Alexabet88 platform, including visitors, registered members, and individuals who interact with our platform through any channel.

By registering an account or continuing to use Alexabet88 services, you agree to the collection and use of your personal data as described in this Privacy Policy. If you disagree with any part of this policy, we encourage you to refrain from using our platform and to contact our support team for further clarification.

Alexabet88 collects your personal data from several sources depending on how you interact with our platform. We only collect information that is strictly necessary to provide a safe, fair, and regulatory-compliant service.

Technical data such as IP addresses and device information is collected automatically when you visit the Alexabet88 website or use the mobile app. This information is essential for securing your account and detecting any suspicious activity before it affects your funds.

Every piece of data we collect has a clear and legitimate purpose. alexabet88 operates on the principle of data minimisation — we only process information that is strictly necessary for the stated purposes. Below is a detailed breakdown of how we use your personal data:

• Account Management: Creating and maintaining your account, processing secure logins, and sending important account notifications such as transaction confirmations and security alerts.
• Transaction Processing: Verifying and processing your deposits and fund withdrawals securely through supported payment methods including FPX, e-wallets, and bank transfers.
• Identity Verification (KYC): Complying with anti-money laundering (AML) legal requirements and verifying that you meet the minimum age requirement of 18 years to use our platform.
• Fraud Prevention: Detecting and preventing fraud, money laundering, bonus abuse, and unauthorized access to your account.
• Service Improvement: Analyzing usage patterns to improve the interface, introduce new features, and ensure optimal platform performance.
• Marketing Communications: Sending information about relevant promotions, bonuses, and exclusive offers — only if you have opted in to receive marketing communications.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gaming support and reaching out to them proactively.
• Alexabet88 does not use your data to make fully automated decisions that materially affect your rights without human intervention.
• We do not use your personal data for third-party advertising purposes or sell your profile to other companies.

Alexabet88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your consent. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly and comply with applicable laws.

• Payment Providers: Transaction information that must be shared with payment providers such as FPX, Touch 'n Go, GrabPay, and crypto payment processors to enable deposits and withdrawals to be processed securely.
• Game Providers: Minimum information required by game software providers to ensure game integrity and prevent cross-platform fraud.
• Regulatory Authority: Information required by law or court order, including reports mandated under AML/CTF provisions to the relevant authorities.
• Identity Verification Services: KYC documents shared with authorised third-party identity verification services to verify your identity quickly and securely.
• We do not share data with advertising companies, data brokers, or social media platforms for ad targeting purposes.
• We do not transfer your personal data to countries that do not provide a level of data protection comparable to Malaysia without appropriate safeguards in place.

All third-party providers we work with undergo a rigorous security assessment process and are required to comply with data protection standards equal to or exceeding our own. Legally binding data processing agreements are signed with every provider before any data sharing takes place.

The security of your personal data is alexabet88's highest priority. We continuously invest in the latest security infrastructure to ensure your data is protected at every stage — whether in transit, during processing, or at rest.

• 256-bit SSL Encryption: All data transmitted between your device and alexabet88 servers is protected by industry-standard 256-bit SSL encryption, the same standard used by Malaysia's major banking institutions.
• Data-at-Rest Encryption: Personal data stored in our databases is encrypted using AES-256 standards, ensuring your data remains unreadable even in the event of unauthorised access to our infrastructure.
• Two-Factor Authentication (2FA): Alexabet88 supports and encourages the use of 2FA for all accounts, adding an extra layer of security that prevents unauthorised access even if your password becomes known to others.
• 24/7 Monitoring: Our automated security monitoring system runs continuously to detect suspicious activity, unusual login attempts, and emerging cybersecurity threats.
• Independent Security Audit: Our security infrastructure is regularly audited by accredited independent cybersecurity firms to ensure we consistently meet best-practice security standards.
• Strict Access Controls: Access to members' personal data within our internal systems is restricted to staff who genuinely require it, with every access automatically logged and monitored.

Alexabet88 uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and analyse usage patterns in aggregate. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies through your web browser settings at any time. However, please note that deleting essential cookies may affect platform functionality, including the ability to stay logged in between sessions. Analytical cookies can be disabled without affecting your gaming experience.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by alexabet88. We are committed to making it easy for you to exercise these rights in a straightforward and transparent manner.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat. We will process your request within 14 business days and notify you of the action taken. In cases requiring additional identity verification, we may request supporting documents before processing your request.

Alexabet88 retains your personal data only for as long as necessary for the stated purposes or as required by applicable laws and regulations. We have a clear data retention policy for every category of data we hold.

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure to comply with financial and audit legal requirements.
• Transaction Records: Retained for a minimum of 7 years after each transaction, in line with the Income Tax Act requirements and applicable AML regulations in Malaysia.
• KYC Documents: Retained for a minimum of 6 years after the business relationship ends, as required by anti-money laundering regulatory requirements.
• Communication Data: Support chat records and emails are retained for 3 years for quality control purposes and resolution of any disputes that may arise.
• Technical Log Data: Server logs and technical data are retained for 90 days for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When the retention period expires, your data will be securely erased using verified deletion methods and cannot be recovered. Data that is no longer needed for operational purposes but must still be retained for legal reasons will be held in an isolated environment with stricter access controls.

Alexabet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle data. We are committed to notifying you of any material changes in a clear and timely manner.

• Material changes will be communicated via email to your registered address at least 14 days before taking effect.
• In-app or on-site notifications will be displayed when there are important updates to this Privacy Policy.
• The "Last Updated" date at the top of this page will always reflect the date of the latest version.
• Previous versions of the Privacy Policy are kept in our archive and can be requested by any member for review.

Your continued use of the alexabet88 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account before they take effect by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is here to help.

• 24/7 Live Chat: The fastest way to get immediate assistance with privacy or account security issues.
• Email: [email protected] — for written enquiries requiring a detailed response within 1–3 business days.
• Data Rights Requests: Submit a written request via email with your account number and request type for faster processing.
• Official Complaint: If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.